Can I Change Or Cancel My Order?
We try to ship your goods as quickly as possible, therefore we can’t modify or cancel an order once it has been delivered.
Can I Order Spare Parts?
Spare parts are available to purchase or can be replaced under warranty, as shown in the following table. Please contact us for further information.
Can I Have My Rod Or Reel Repaired?
We offer both emergency and routine maintenance services, as well as after-hours service. Please contact us to discuss your requirements regarding repairs and servicing.
Can I Change My Shipping Address After Placing An Order?
We cannot revise your shipping address after you have processed or placed your order. Please update your current shipping address to your residential instead of business as we are unsure of how long the destination’s customs department will take with the package.
How Do I Track My Order?
If you placed an order with us, we will immediately email you the tracking information once it is available. You should receive your tracking number approximately 24 hours after we have sent your purchase.
When Will My Order Arrive?
The shipping time is determined by the delivery method that you have selected. We will send tracking information to you the next day once the order has been sent, as tracking data is available 24 hours after we have delivered it. Delays caused by your customs agency are not our responsibility.
Is My Order Eligible For Free Shipping?
To receive free shipping, your order must meet the minimum amount required and cannot include any discounted or sale items. Your order will be shipped using economy shipping.
How Do I Return An Item?
If you’re dissatisfied with an item you bought and want to return it, please contact us within 30 days of receiving your order. Please include your order number as well as the reason for your return. our customer service staff will review the request and provide any further instructions if it is authorized. For a list of final sale items, please see our returns policy. All returns must be in brand-new, unopened condition with all packaging intact.
Will Shipping Be Covered For My Returns?
The customer is responsible for all return shipping fees and other additional charges.
PROMOTION AND OTHERS
Promotion And Discount Codes
You can apply the promo code to your order at any time during checkout.
You can find the code box on the left-hand side of our homepage. discount codes cannot be stacked, only one per purchase.
Can I Use Several Discount Codes In One Order?
You may only use one code per order at this time.
If you’re still having trouble using your coupon, try clearing your browser cache or switching to a different browser. Please send us an email at email@example.com if the code isn’t working, and we’ll do our best to help!